Knowledge and quality management for franchisers

WoodWing Scienta offers one central knowledge base where franchisees can log and enhance information, documents, instructions and other relevant knowledge. Moreover, WoodWing Scienta offers advanced search capabilities that allow franchisees to retrieve relevant information quickly and easily within the network. They can use specific keywords, tags or categories to localize the information they are looking for. 

The solution supports the interaction of people, allowing franchisees to communicate with one another and the franchiser and exchange ideas. 

The solution offers flexible access rights and security settings so franchisees only have access to relevant information based on their role and responsibilities. That contributes to ensuring the confidentiality and protection of company-sensitive information.

Yes, franchisees can actively participate in designing and improving knowledge and quality standards within the WoodWing Scienta solution. The platform offers features that enhance the collaboration and engagement of franchisees, allowing them to play an active role in managing and improving knowledge and quality standards of the franchise. 

There are different ways to communicate new developments, updates and changes in knowledge and quality standards communicated to the franchisees. For example with notifications, newsfeeds and announcements.

Whenever there are changes or updates in the knowledge and quality standards, franchisees can access the platform to consult or download the most up to date information.

The WoodWing Scienta solutions are user friendly and accessible from different devices. The advanced search capabilities make it easy to retrieve information and documents. These are all advantages that make it easier for franchisees to actively contribute to quality and knowledge management within the franchise formula.