Success Story - Coca Cola

Challenges

One of the main challenges faced by Coca-Cola European Partners was the usage of different platforms to store, manage and share files, and the lack of functionality they offered. Sharing larger files was done using .zip format, and the file-sharing platforms did not offer visual previews. This especially was an issue when the receiver did not own the corresponding graphics software to open or preview the files.

On top of that, there was a legacy media library platform, which had been implemented back in 2004. It wasn’t scalable and couldn’t grow with the needs of the company.

The previous solution we had was really time-consuming and not so user-friendly. We could only upload one asset at a time.

 

Iris De Smedt, Graphic Designer at Coca-Cola European Partners 

Evaluation

Coca-Cola European Partners followed the customary approach of multinational companies and invited different companies to present their solutions. After the presentations, and Q&A panels by CCEP, the evaluation process began based on factors relevant to the company, including the price and quality of the suggested solutions.

The ultimate goal of the evaluation was to choose the best solution that would meet the needs of the graphics team and their internal and external customers. This solution should enable the creative teams to quickly disseminate product graphics and localized campaigns (in Dutch and French) of newly launched products to customers and partners involved in the sales and distribution process.

WoodWing Assets (former Elvis DAM) was chosen because of its user-friendly UI, the powerful integration options and the functionality to easily share any file. Lab9, WoodWing's Authorized Solution Partner in Belgium and the team that supported the process of implementation, were straightforward and thorough with the answers to specific questions during the evaluation process.

The decision to move forward with the implementation of WoodWing Assets was made in August and the process of implementation started the next month. By the end of October, the DAM system was implemented and the CCEP team could start using the solution to upload assets and share files with customers.

WoodWing's partner, Lab9 have created all necessary custom-made plugins to connect the digital asset management solution with other internal systems used by the employees, including TrustBox. TrustBox is an online backup service which is used as a platform that collects product information, product images and all relevant information for retailers in one place. Lab9 created an WoodWing Assets plugin that enables CCEP to share images via TrustBox in an optimized way. Instead of uploading all the images, the team can now use simple hyperlinks to product images and information. Through TrustBox, the latest product images become automatically available on all retailer websites that have these products listed.

The satisfactory rate for providing complete product information in TrustBox, which is a crucial tool for retailers, has risen to 80% after the implementation of WoodWing Assets.

Chris De Clercq, Application Specialist at Lab9

Results & Benefits

• WoodWing Assets has helped CCEP overcome the operational difficulty of providing up-to-date information: to clients for marketing campaigns, and to consumers for legal reasons (GDPR and 1169/2011 regulations).
• The team can more easily produce marketing materials in Dutch and French due to the improved organization of materials.
• Images can now be uploaded into the library and enriched with metadata in batch, saving tons of time and effort.
• The collaboration workflow with key accounts has been optimized, now that product information is updated automatically
• When working with external creative agencies to produce marketing campaigns, communication, and quality of work has improved due to the organized delivery of brand assets.​
• Other departments within CCEP are adopting the system as they too see opportunities to improve their operational efficiency and organization using WoodWing Assets.