Success Story – Muller Zorg

The challenge

Jose: “I started creating a digital health record and taking other digital steps aimed at facilitating a self-organizing team. In the process, we also wanted to achieve the PRESO quality mark. That's like HKZ, but more from the client's perspective.”

With Scienta, we have a quality management system by and for employees. It makes work easy where it can and transparent where it must.

“To organize all that, I worked with an intranet. Within it, I had a care file and could put most documents, but not everything. Also, there was no real search function. But what I missed most was a good structure. A coat rack on which you could hang everything logically. That was the immediate reason to start looking for a quality management system.”

“Most important of all was the efficiency and user-friendliness of the new system. Everyone had to be able to use it immediately. A system by and for the users.”

The solution

“Other systems did have many features, but not the structure I was looking for. At the WoodWing Scienta demo, I immediately saw the usability, the ability to link documents together, and the usable structure I was looking for.”

In the old situation, I was missing a good structure. A coat rack to hang everything on. Scienta is not only very user-friendly but also has the structure I was looking for. You just have to fill it in, so to speak.

“Meanwhile, the documents and descriptions we had are in Scienta. Team minutes, work processes, protocols, policies; you name it. I introduced Scienta to the colleagues and every month it is on the team meeting agenda. Then we discuss what people have discovered, what they find useful, and what might still be missing.”

“In my opinion, the introduction of such a system works best when you just start using it. Then you will see what you are up against and, above all, what advantages the system has for you. Ultimately, that's the biggest motivation to start working with it.”

“This is also how we approached the audit for the PRESO quality mark. By starting with a pre-audit, we gained insight into where we stood and what areas needed improvement. You make a plan of action for that, which is input for the annual plan for the following year.”

The result

“Because employees know where to find all the information, they are all on the same page. They no longer (have to) hesitate when answering questions from clients and their families. The same goes for the auditing process: you really don't need to learn everything by heart. If there is something you don't know, you just look it up in Scienta.”

I am nothing but positive. I find it a user-friendly program and the service adapts to us as an organization. The people at Scienta keep me on my toes when needed. I am glad I found Scienta – I can recommend it to anyone.

“The day the auditors for the PRESO quality mark came here, we were a little nervous at first. You never know exactly what to expect. Soon, however, colleagues were proudly telling them about the organization and how we organized things. For me it was also very nice to see that we are all already well-versed in Scienta. And, maybe even more important, that quality is really a part of the daily work, because in the end that is what you do it for. We were pleasantly surprised when the auditors informed us during the evaluation interview that we definitely qualified for the quality mark.”

“I see Scienta and the whole thing about quality as a living thing. It's always changing. But because it's so easy to use, it takes relatively little effort while providing a lot of convenience. The same goes for adding reminders to processes. This lets us know exactly when something needs to be changed and keeps everything current. This is how it should be. A quality management system is a means to improve quality, but it is not an end in itself.”

“I am nothing but positive. I find it a user-friendly program. The support you get is through the same contact person who has also been on-site here. It's all very focused on you as an individual, and your organization. For example, you don't have a standard welcome program where you are overloaded with information that you forget right away.”

“The service adapts to us, but in such a way that you can't let the use of the system slip. The people at Scienta keep me on my toes when I need it. I really enjoy working with them and I am glad I found Scienta. I can heartily recommend it to everyone.”

The next step

“Eventually, I want to start using the possibilities of Scienta for myself. For example, I heard that Scienta offers the option to make an annual plan, with your vision and mission as separate, but linked documents. That linking and connecting, that's where I see a lot of opportunities to further optimize the system for our organization.”