Success Story – SVC Group

The challenge

Making laws and regulations practically applicable yourself is time-consuming
“Our customers are active in the financial services industry: insurers, banks, consultants, and financial intermediaries. A very diverse target audience with one common denominator: they all have to deal with an ever-growing amount of rules and regulations that change constantly. Aside from the laws themselves, there are various national, European, and other international directives that need to be adhered to. Without exception, these directives are complex legal frameworks that leave a lot of room for interpretation. It is up to you how you apply them in your day-to-day business – supervisory authorities only assess whether you have done so correctly afterward. Making rules practically applicable yourself for day-to-day use is very time-consuming. On top of that, the retroactive screening brings considerable uncertainty.”

A ready-to-use set of standards
“In order to save our customers time and uncertainty, we have developed a more detailed set of standards based on current legislation and everything that has anything to do with that. We convert large amounts of information into detailed policy documents, procedures, instructions, and the like. With those, financial services providers can always rely on the online availability of relevant and practical knowledge. If you correctly apply the guidelines we provide, you know upfront you're not running the risk of misinterpreting any law or guideline.”

Why WoodWing Scienta

SVC Knowledge Portal powered by WoodWing Scienta
“Initially, we offered generic content via our website, accessible to customers in various subscriptions. Customers had to adapt the information in the documents themselves and keep the content up-to-date. All in all, not an extremely user-friendly solution. After a thorough evaluation of available software solutions in the market, we chose WoodWing Scienta. This solution is the backbone of the SVC Knowledge Portal that we use to distribute and update our content.”

Implementation

Extensive external and internal use
“The big advantage of WoodWing Scienta for content suppliers is that it allows us to share content with our customers in a very easy, efficient, and safe way. You also have the option to push specific content to ensure that specific documents and updates reach the right person. Moreover, WoodWing Scienta allows us to handle version control with great care.

With WoodWing Scienta, our customers have access to correct, up-to-date content without any effort on their part.

Within our own office, we also use WoodWing Scienta extensively. All information is available in one central place, and we can create tasks for mandatory actions, for example, to ensure that employees read about important changes in legislation. Each employee starts the day with the WoodWing Scienta homepage. It offers an attractive overview of personal tasks but also fun things, like our ‘Cake Days’, that contribute to the team spirit and bonding of our employees.”

Benefits

The benefits of our knowledge portal for customers
“The fact that we use WoodWing Scienta as the solution for our knowledge portal gives our customers a number of considerable advantages. For example, the WoodWing Scienta Variables allow them to very easily adapt documents to their own needs and preferences. Now that all the knowledge is captured within one portal, loss of knowledge is much less common. The fact that customers can be sure that their processes are all in order provides them, and especially their management teams, peace of mind.

But the biggest WoodWing Scienta benefit is the time you save. The powerful search option allows you to retrieve any piece of required information in no time. Meanwhile, we have more than 4.000 users on our knowledge portal that benefit from WoodWing Scienta.”

The ROI on the WoodWing Scienta knowledge portal can be rapid because of the time savings. Assuming that every employee saves 15 minutes every month (which is a very low estimate), you recoup the costs within a year.

Evaluation and conclusion

WoodWing Scienta keeps innovating
“Being a supplier of large amounts of content, I can definitely recommend WoodWing Scienta. It is a very user-friendly, well-performing application with more and more functionality as they keep innovating. This makes it so much easier to show the added value to our customers.”