Success Story – Eigen Haard

Improved information and document management

Rental & Sales Department
Thanks to Xtendis, Eigen Haard can draft, negotiate, and handle rental and sales agreements quickly and accurately. The central storage of documentation ensures a streamlined process, resulting in improved information management despite economies of scale and fragmented information.

Maintenance and technical service
The maintenance and technical service department benefits from easily accessible technical documents such as maintenance reports, repair requests, and technical drawings. Visual material, such as photos of damages and explanatory videos from external parties, is also centrally managed, contributing to efficient maintenance and repairs.

Efficiency in mail and repro processing

Postal & Repro Department
All incoming mail is scanned and automatically sent digitally to the right department. This eliminates the need for manual work and ensures that documents get to the right colleagues quickly. The outgoing document flow, such as bulk files via Output Management, MS Office files, and emails, is stored in Xtendis. Archiving is fully automatic and the files are converted to a non-manipulable file format, ensuring digital durability.

Integration and accessibility for financial administration

Accounting
Invoices, receipts, rental and service charges, and other financial documents are managed centrally. This makes it possible to quickly access the necessary data during conversations with tenants and contributes to better integration with online accounting systems.

Improved customer service and communication

Customer Service & Communications Department
Xtendis efficiently manages all incoming and outgoing communication with tenants, suppliers, and other stakeholders. WhatsApp messages, audio files, photos, and other files can be accessed in one place, enabling a 360° client view.

Legal & Compliance Advantages

Legal & Compliance Department
Keeping legal documents and compliance-related documents up-to-date is simplified. Xtendis automates the mandatory file cleaning so that Eigen Haard complies with laws and regulations without manual effort.

Management insights and decision-making

Management
The management team benefits from reliable reporting and analysis thanks to the integration of different systems. This is crucial for making informed decisions and managing mergers and other organizational changes.

With Xtendis, Eigen Haard achieves maximum efficiency and a high degree of security and reliability in document management. This system ensures that all departments can function optimally and contributes to improved services to tenants and other stakeholders.

Interested?
Our EIM solution, Xtendis, is used by more than just the Eigen Haard housing corporation. Read all about it on our housing corporation page, or contact us if you want to gain even more control over the total management of information.