Knowledge Management

Knowledge arises when information is understood, interpreted, organized, and placed in the right context. It's about more than just knowing the facts; it's about understanding their meaning and being able to apply them.

Knowledge adds meaning to information and enables individuals to act effectively in various situations. Therefore, it's essential to effective quality management and achieving quality objectives within an organization.

With Scienta, capturing, adapting, and improving knowledge becomes everyone's responsibility and is made accessible.

Factual knowledge is information we know to be true based on things we have seen, measured, or experienced. Or because we have sourced it from reliable sources. Factual knowledge can also be described as 'what we know.'  

When we talk about factual knowledge in the context of quality management, you can think of:  

• a description of your organization's IT infrastructure  
• a list of the contents in your office building  
• an overview of factual data about your employees  

In many organizations, this knowledge is scattered across different systems. Retrieving it takes a lot of time, and even if you manage to find it, you are never sure if you have the correct version.  

By capturing factual knowledge in Scienta, you make it easily accessible through the powerful search function. By using version control, you can be sure you have the latest version of this knowledge. Digital forms make data collection much more straightforward.

Procedural knowledge is not just about what you know, but mainly about how to do something. If you have a task and know exactly which steps to follow to complete that task, then you are talking about procedural knowledge. It is, in a way, the practical side of knowledge.

Procedural knowledge in quality management includes:

• process descriptions
• order forms
• a step-by-step plan for the introduction of new employees.

Are your organization's process descriptions consistent and up-to-date? Usually, descriptions lag behind practices because of a lack of time, and implementing changes is too cumbersome and, therefore, does not happen (often enough).

With Scienta, you can:

• easily create new process descriptions using proven blueprints for different processes.
• allow everyone to submit change proposals to improve processes.
• utilize content from a third party and customize it to your requirements without losing the possibility of automatic updates from the content provider.